On placing an order you must allow 14 working days for delivery. If you require an urgent delivery please call and we can check we have your requirements in stock.
Please note that we deliver to the mainland UK only for free. When delivering to parts of Scotland and Scottish Highlands or Islands off the mainland (including Northern and Southern Ireland) there will be an additional delivery charge and it may take more time to get to you. Call (01223) 480034 for a list of areas effected or a quote for delivery. We get our quotes directly from our couriers and you will be charged the amount they quote, no more.
Our courier delivers between 8.30am and 6pm on weekdays (unless a Saturday delivery is paid for) and we are unable to give an estimated time for delivery. There needs to be someone available to sign for the goods. Please also be aware that our couriers will deliver to your front door only as they are not insured to enter a property. If your property is in an apartment building, or isn’t on the ground floor, the courier will deliver to the main entrance only (the driver might help you take the goods to your door if a goods lift is available).
The goods must be checked thoroughly before a signature is given to the driver. If there is in ANY DOUBT of the condition of the goods or packaging, you must sign as “Damaged” not “unchecked”.
We cannot be held responsible for product or packaging that has been visibly damaged in transit and yet signed for as received in “good condition” (any signature alone represents this). This is because we cannot claim for the damage from the courier if they have it on their system as signed for received in good condition.
Once a delivery/collection date has been arranged with you, you have to be in on the day of delivery/collection for the courier to deliver/collect the goods. Should the courier attempt delivery/collection and you be out, or not answer, a second delivery/collection charge will be made.
If the incorrect address is given when the order is placed, and not corrected for despatch, a £15 re-routing charge will be made.
Faults / Returns
If a frame is faulty on delivery, we will replace the necessary part, as long as we are notified within 14 days of delivery and are provided with a photograph of the part. A photograph is most important as we need to ensure the correct part is sent out.
If a fault occurs within the first 12 months due to a manufacturing defect, we will replace the faulty part, once we have received a photograph of the damage.
If you should receive the goods and wish to return them for any reason other than a fault, the goods must return within the statutory 14 days from delivery. You are then responsible for ensuring the item is packaged in the original packaging in a way that it arrives back to us in perfect condition. When this is done, you will be credited for the value of the goods. However we will recover the cost of return which would be £80 per item deducted from the refund amount. If an exchange is required, we will recover the cost of return and re-delivery which would be £110. Please also note that if the returned goods are damaged by the couriers we will be unable to make a full refund.
By law once a mattress has been removed from it’s bag it cannot be returned due to hygiene reasons. The mattress can be used as it would be in a showroom (i.e sat on) but cannot be slept on. If a mattress has been removed and sat on (but not slept on) it can be returned, however, we will charge £80 to recover the collection charge. If an exchange is required we will recover the cost of return and re-delivery which would be £110. Please also note that if the returned goods are damaged by the courier we will be unable to make a full refund.
Terms & Conditions
All items purchased remain the property of Futons First until payment has been received in full.
No contract shall be in place until Futons First either expressly gives notice of its acceptance to the purchaser, or impliedly by fulfilling an order in whole or in part.
Criminal activity will be reported to the police, including credit card fraud.
This policy does not affect your statutory rights.
Our colour swatch is as near as possible to the colour you will get. But due to people having different colour settings on their PCs we cannot guarantee an exact match. In addition fabric rolls can slightly vary in colour dying. If you require a colour sample please contact us.
All futons are self-assembly and come with simple to understand instructions.
Because of the way futons are made, with layered fabric fillings, they initially contain a lot of air. Your futon will always ‘settle’ by approximately 20% in the first few weeks of use. To take this into account our futons are much thicker than their Japanese counterparts and therefore may seem difficult to fold at first. With use, this will soon be corrected and your futon will adjust to your seating position.
To look after your futon and stop it settling unevenly, we suggest you roll the futon one way and then another, or occasionally give it a shake (a job for two people) to re-distribute the fibres. Settlement may be irregular and more noticeable if a person sits in one position on the futon constantly or a single person sleeps in the middle of a double futon. We recommend that use of a futon should be regulated across the surface to allow even settlement.
Your futon is a mattress therefore the outer cover cannot be removed.
We are able to make special sized futon mattresses for an extra charge (please call for a quote), however once these have been made we are unable to accept a return or cancellation for any reason other than a manufacturing fault. Please bear in mind that the size we are given is the size the futon will be when sewn, and it may be -/+ a few cm’s when buttoned.
Information About Us
Futons First is a site operated by So4Bed Limited. We are a company registered in England and Wales under registration number 4863996. Our registered office is 26-28 Southernhay East, Exeter, Devon EX1 1NS. Our VAT number is 836898952.
Orders cannot be cancelled once a delivery date has been arranged. Cancellations before this time can be done at no cost. Please use the form below to initiate any cancellation.