On placing an order you must allow at least 7 working days for delivery.
- Need urgent delivery? Please call (01223) 480034 and we can check we have your requirements in stock.
Please note that we deliver to the mainland UK only for free. When delivering to parts of Scotland and the Scottish Highlands or Islands off the mainland (including Northern and Southern Ireland) there will be an additional delivery charge and it may take more time to get to you. Call for a full list of areas effected or for a quote for delivery (this we get from our couriers and you will be charged the same amount).
DELIVERY OPTIONS – If you are unsure about the options below, please ring 01223 480034.
- Monday to Friday Courier Delivery
Our courier delivers between 8.30 am and 6 pm on weekdays (unless a Saturday delivery is paid for) and we are unable to give an estimated time for delivery. There needs to be someone available to check and sign for the goods. Please also be aware that our couriers will deliver to your front door only as they are not insured to enter a property. If your property is in an apartment building, or isn’t on the ground floor, the courier will deliver to the main entrance only (the driver might help you take the goods to your door if a goods lift is available).
A delivery date will be arranged with you on receipt of your order by email. Though delivery is booked in for a set date, we cannot be held responsible if the delivery is delayed by the courier for reasons such as mis-routing, weather etc.
The goods must be checked thoroughly before a signature is given to the driver. If there is in ANY DOUBT of the condition of the goods or packaging, you must sign as “Damaged” not “unchecked”.
We cannot be held responsible for product or packaging that has been visibly damaged in transit and yet signed for as received in “good condition” (any signature alone represents this). This is because we cannot claim for the damage from the courier if they have it on their system as signed for received in good condition.
- Bed Mattress Delivery
A delivery day will be booked in with you by the courier once they have collected the goods from our factory. The courier will allocate a 2 hour window for delivery.
Home Direct – Two man delivery team. No heavy lifting required! Lead time usually 10-14 days after production (around 3 weeks in total).
For full terms see our Terms & Conditions page.